COVID-19 Information & Resources

COVID-19 Information:

United Way of Northern Nevada and the Sierra (UWNNS) understands that this is a challenging time for individuals and families across the state of Nevada, especially as many of our businesses close their doors for 30 days per the Governor’s direction. Here’s some information that may be helpful to you.

The COVID-19 situation in the United States is evolving rapidly. For the most accurate and timely information, visit the CDC’s website and your local public health department.To inform Nevadans statewide, the Nevada Department of Health and Human Services (DHHS) and the Governer's Office have created Nevada Health Response to better share information and resources as it pertains to the current status of COVID-19 within our state.

Washoe County Health DistrictThe Washoe County Health District COVID-19 Hotline is available Monday-Friday 8 AM to 5 PM at 775-328-2427. 

Carson City Health District: The Carson City Health and Human Services Hotline phone number is 775-283-4789.

Rural Nevada and Across the State: The Division of Public and Behavioral Health at the Nevada Department of Health and Human Services acts as the health authority for all regions in Nevada without a local health authority. 

 

NEVADA 211:

Nevada 211 helps Nevadans connect with the resources they need. Dial 211 or toll-free at 1-866-535-5654 to speak to someone who can help. If you are experiencing a medical emergency, call 911 immediately. 

 

COVID-19 Resource Guide:

U.S. Senator Catherine Cortez Masto's office has prepared a COVID-19 Resource Guide for northern Nevadans. Please download the Guide by clicking HERE.

Our entire Federal Congressional Delegation are sharing a variety of resources to help our fellow Nevadans impacted by COVID-19. To learn more about available resources, please visit their individual websites:

U.S. Senator Jacky Rosen

U.S. Senator Catherine Cortez Masto

U.S. Representative Mark Amodei

 

Northern Nevada Resources:

 Food 

Food Bank of Northern Nevada’s Kids Café will offer daily meals, Monday through Friday, to children 1-18 years old utilizing a drive-thru, grab-and-go model, which will allow children to take meals home for consumption through school closures. You can find their latest schedule by clicking here.  

Food Bank of Northern Nevada Mobile Harvest & Neighborhood Pantries are operating. Please visit their Get Help page for more food resources.

St. Vincent’s Dining Room is open and will be handing out their meals in to-go boxes and standard food panty services.

Boys & Girls Club of Truckee Meadows is offering free boxed breakfast and lunch Mondays through Fridays for all children 1 to 18 years old. Delivery of meals will be through a drive-by service only. Breakfast service at each site will begin at 8:30 AM with lunch service at 11:30 AM at the following locations in Reno:

  • 2680 E. Ninth Street (Donald W. Reynolds)
  • 1300 Foster Drive (William N. Pennington)
  • 1090 Bresson Avenue (Carano Youth Center)
  • 3905 Neil Road (Neil Road Youth Center)
  • 325 Patrician Drive (Lemmon Valley Youth Center)

Laughing Planet Café located at 650 Tahoe Street in Reno is providing a few kids meal to kids who qualify for the Meal Assistance Program. Call (775) 360-2592 to place your order and pick-up curbside.

Midtown Eats is offering free kid’s meals Monday through Friday from 11 AM to 4 PM. Call (775) 324-3287 to place your order and pick-up curbside.

 Assistance with Grocery Shopping 

Shopping Angels NV is a free grocery delivery program offering physical shopping at no additional cost for individuals over 60+ and those vulnerable to COVID-19. Please fill out the Shopping Angels form by clicking HERE. If you have any questions, please contact them by email at shoppingangelsnv@gmail.com. Please note, you must be able to pay for your own groceries, as this is only a grocery delivery program run by volunteers.   

 Shelter 

Safe Embrace is remaining open to help victims of abuse. Their hotline is staffed 24-hours a day. If you or someone you know needs support, please call 775-322-3466 or visit www.SafeEmbrace.org to request help.

 Unemployment 

Nevada Unemployment: Many of our fellow Nevadans are being laid off from work. If you have been laid off from your work and are eligible for unemployment, you can file an unemployment claim online (24/7) at ui.nv.gov/css.html.

The Nevada Department of Employment, Training, Rehabilitation’s call centers will have expanded hours (8:00 a.m. to 8:00 p.m. Monday – Friday) for individuals unable to file online. If you cannot file online, call:

North: (775) 684-0350

Rural: (888) 890-8211

Disaster Unemployment AssistanceThe Disaster Unemployment Assistance (DUA) program provides unemployment benefits to individuals who have become unemployed as a direct result of a Presidentially declared major disaster. Please see if you qualify by clicking HERE. 

 Legal Assistance: Evictions 

If you are in need of legal guidance regarding evictions during this time, the following agencies are available to answer questions:

Nevada Legal Services: (775) 284-3491

Washoe Legal Services: (775) 329-2727

 Childcare 

These are extraordinary times and we are all working to get through this together. The Governor’s Office has declared that licensed child care is an essential service for the children of first responders, hospital staff, and others who will be needed throughout this crisis. The State of Nevada’s Child Care and Development Program (CCDP) is determined to support the Governor in his efforts and will do everything they can to keep child care businesses open because they are critical.  For more information, please find a letter by the Department of Health and Human Services by clicking here.

 Health Insurance 

Nevada Health Link has announced an Exceptional Circumstance Special Enrollment Period from March 17 – April 15 for qualified Nevadans without health coverage who missed the open-enrollment period. Visit nevadahealthlink.com for more information.

 Mental Health 

The outbreak of coronavirus disease may be stressful for people and communities. Fear and anxiety about the disease can be overwhelming and cause strong emotions in adults and children. If you need to talk to someone, these resources are confidential and available for free 24/7:

  • Call 1-800-273-8255 for the National Suicide Prevention Lifeline
  • Text HOME to 741-741 for Crisis Text Line
  • Call 1-800-985-5990 or text TalkWithUs to 66-746 for the Disaster Distress Hotline
  • Call 1-866-488-7386 or text START to 678-678 for The Trevor Project (for LGBTQ youth)
  • Call 1-800-799-7233 or text LOVEIS to 22-522 to connect with The National Domestic Violence Hotline

 Prescription Discounts 

FamilyWize is the only prescription savings program partnering with a nonprofit. You may be able to receive a discount on your prescription(s). To search for the available savings and participating pharmacies in your area, please visit FamilyWize.org. We want to share that CVS and Walgreens (could be others too) are providing free delivery of prescription medications. No registration is required, so there is no need to physically show a card. When you call in to get your next prescription filled or refilled, you can ask that the FamilyWize discount be applied simply by providing them the following information below.

BIN:               610194

Card ID:         FW100

Group ID:       FW100

PCN:               FW

 Taxes 

Through our partnership with H&R Block, every household with a simple return can file their federal taxes online for FREE*. Find out details and get started at uwnns.org/MyFreeTaxes.

 Utilities 

Southwest Gas has stopped service disconnections indefinitely, until the coronavirus situation improves. For customers experiencing financial hardship, they are providing flexible payment options. Their website and mobile app give you the ability to manage your account from the comfort of your home without needing to visit the payment offices in person.

NV Energy is temporarily suspending any disconnections for non-payment to support customers experiencing financial hardship or isolation as a result of COVID-19. They will also work with customers who are impacted economically by COVID-19 by waiving deposits and fees for late payments and providing payment plans as needed for qualified customers. 

Truckee Meadows Water Authority has temporarily suspended any water shut-offs due to an inability to pay. They encourage customers that may be experiencing a hardship to contact them at 775-834-8080.

 Internet 

Spectrum/Comcast Communications will not terminate service for residential or small business customers who face difficult economic circumstances related to the COVID-19 pandemic. Similarly, they won’t change late fees for those customers facing difficult economic circumstances related to the pandemic. Additionally, Spectrum will offer broadband and Wi-Fi access for 60 days, beginning March 16, 2020, to households with K-12 and/or college students who do not already have a spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

AT&T is suspending broadband usage caps for home internet customers, meaning no overage fees while people are home using more data. They won’t terminate service of any wireless, home phone, or broadband residential or small business customer due to an inability to pay their bill as a result of the COVID-19 pandemic, and they are waiving late payment fees for those customers. Customer service can be reached at 844-723-0252.

 Educational Resources for Parents/Caregivers 

 We have collected FREE resources from our partners and community to encourage play and learning at home: Please click HERE to access.

 

For information on UWNNS's response to COVID-19, please visit our Emergency Assistance Fund page to learn more about how we increasing available resources for northern Nevadans in need. 

 


This page does not attempt to represent every available resource in our community. Updates will be added periodically as made available to the UWNNS team. Please submit any additional resources your organization or business is providing by filling out this online form here.